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Employment Opportunities

Lassen Family Services, Inc. is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religious creed, ancestry, national origin, citizenship, genetic information,  age, sex, marital status, sexual orientation, medical condition, or disability, political affiliation/opinion, military and veteran status, or request for family leave, or any other characteristic protected by law.  Lassen Family Services, Inc. prohibits any such discrimination against participants, employees and/or volunteers.

Instructions to apply for any of the job listings below

        Download and complete the Lassen Family Services Employment Application above.

Submission Information

You can submit your application and resume by:


Email: Resume and application to


In Person: Dropping your application and resume off at

1306 Riverside Drive,

Susanville, California, 96130

Monday through Friday 9 am – 5 pm.

Incomplete applications

will not be considered

Items Needed to Apply

Must submit

  1. Cover letter

  2. Resume

  3. Application 

  4. Other items may be requested depending on position

Shelter Advocate

Part-Time Position: Full Time

Starting Pay: $17-19

Posted 5/3/23


Under the general supervision of the Intake Manager and Deputy Director(s). Provides daily crisis intervention, education, peer counseling, resource and referral, and support services to victims of crime in a trauma-informed care and advocacy-based counseling model at the business office, shelter, and in community locations.  Documentation of services will include developing case plans and completing progress notes. This position will include answering the phones and greeting the public, and provides “back-up” and support to Crisis Line on a monthly basis.

Reports to:  Intake Manager, Deputy Director(s), Executive Director.


Job Classification:  Non-Exempt, Non-Supervisory


Essential Duties and Responsibilities May Include:

  • Provides direct services to the victims of domestic violence and sexual assault including the assessment of participant needs through individual peer counseling and/or crisis intervention, advocacy and development of case management plans that address immediate and long-term needs, and accompaniment/referrals to community agencies and resources.

  • Provides “back-up” and “crisis line” support to Crisis Line on a monthly basis.

  • Answers telephones, directs calls and takes messages.

  • Communicates with participants, employees and other individuals to answer questions, and disseminate or explain information.

  • Performs various clerical duties as workloads, temporary absences or emergencies dictate.

  • Provides general administrative and clerical support.

  • Assists with the recruitment, training and retention of volunteers who work as advocates for victims of abuse. 

  • Ensures casework records are maintained in compliance with grant goals and objectives and Lassen Family Services policies and procedures.

  • Compiles statistical information according to grant compliance standards.

  • Provides public education on issues related to abuse and the services offered at Lassen Family Services.

  • Attends conferences and workshops related to abuse, networks with other service providers and maintains positive relationships with community agencies.

  • Attends and participates in staff meetings.

  • Performs other duties as assigned.


Skills and Abilities:

  • Ability to prepare and maintain accurate written records.

  • Ability to work within the confines of confidentiality and ensures that professional boundaries are maintained.

  • Ability to establish positive, effective and cooperative working relationships and use good judgment, initiative and resourcefulness when dealing with other employees and the public.

  • Ability to effectively communicate, understand instructions and follow directions.

  • Ability to work effectively in a fast-paced environment, with changes in priorities and in emergencies.

  • Ability to work independently and productively with minimal supervision.

  • Ability to work as a team member.

  • Ability to communicate clearly and concisely, both verbally and in writing.

  • Ability to identify problem areas within the scope of the position and find solutions.

  • Ability to provide peer counseling, crisis intervention and support services for victims of domestic violence and sexual assault.

  • Ability to demonstrate sensitivity to issues surrounding abuse.

  • Ability to communicate with persons from a variety of socio-economic, cultural and ethnic backgrounds.

  • Ability to demonstrate commitment to the agencies mission and values.

Knowledge of:

  • Community organizations that provide social services and support.

  • Administrative and clerical procedures.

  • Participant service principles and practices.

  • Service assessment methods and techniques.

  • Teamwork principles.

  • Individual and group peer counseling principles, methods and techniques.

  • Trauma Informed Care.

  • Cultural competency and application.

  • Office equipment including faxes, copiers, computers, printers, etc.

  • Windows based office technologies including Word, Excel, PowerPoint, and Adobe



Any combination of training, experience and education which would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be completion of Lassen Family Services’, Inc. Crisis Intervention Peer Counseling (CIPC) training.  Preferred one year experience in working with victims of crime.   Preferred possession of an Associate Degree in human services, social work or similar field. 


Typical Physical Requirements:

(Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):

Sits for extended periods; frequently stands, walks, stoops, kneels and crouches to pick-up and or move objects, may occasionally lift and/or move objects weighting up to 25 pounds; normal manual dexterity and eye-hand coordination; and corrected hearing and vision to normal range.

Typical Working Conditions

Work is performed in a variety of environments including the Shelter, Lassen Family Services business office and other community organizations. Requires frequent driving to different locations and sites throughout the service area; frequent contact and communication with other staff, the public, shelter residents and representatives of other agencies. Work hours may be variable and outside the normal 8 am to 5pm workday to meet the requirements of the position. Incumbents are expected to be available on stand-by for crisis intervention responses at any time during specifically assigned time periods.


Special Requirements:

  • Possession of a valid California Driver’s License and insurance with acceptable DMV Record.

  • Acceptable State and FBI criminal background check.

  • Possession of or ability to obtain, CPR certification.

  • Successful completion of Crisis Intervention Peer Counselor (CIPC) training


Part-Time Position: 20hrs per week

Starting Pay: $17-20

Posted 4/4/23


Under general supervision, performs a variety of maintenance, operations support, and delivery functions for Lassen Family Services, Inc; receives, stores, and distributes contributions of household appliances, and personal items to Lassen Family Services, Inc. participants; performs basic repairs and maintenance on agency facilities; provides lawn and grounds maintenance work; and provides delivery and courier assignments.

Reports to:  Fiscal Director


Job Classification:  Non-Exempt, Non-Supervisory


Essential Duties and Responsibilities May Include:

Performs a variety of basic general maintenance on Lassen Family Services, Inc. buildings and equipment; mows lawns and maintains the grounds in a clean and orderly condition at the shelter and business offices; when approved by management/supervisory staff; distributes contributions to Lassen Family Services, Inc. participants, when transitioning from Shelter to community living; assembles furniture and equipment, when necessary; assists participants and staff with moving and setting up equipment,; inspects facilities, identifying safety hazards and maintenance requirements, reporting conditions to appropriate staff; assists with obtaining skilled craft persons for major repairs and oversees their work; moves furniture and equipment, obtaining assistance, when necessary; performs a variety of delivery and courier assignments; operates hand tools, power equipment, and vehicles.


Skills and Abilities:

  • Perform a variety of basic maintenance work in the upkeep of Lassen Family Services facilities and buildings.

  • Perform inspections and identify conditions which require maintenance and repair.

  • Perform storekeeping and inventory record keeping.

  • Performs grounds keeping and landscape maintenance.

  • Perform a variety of driving, delivery, and courier assignments.

  • Follow oral and written directions.     

  • Learn and understand the needs of people who have experienced domestic and/or sexual violence.

  • Work with people from a variety of socio-economic and ethnic backgrounds.

  • Deal tactfully and courteously with the public and participants when explaining the functions, policies, and operations of Lassen Family Services, Inc.

  • Establish and maintain cooperative working relationships.

  • Perform other duties as assigned.

Knowledge of:

  • Best practices, tools, equipment, and materials used in the building and maintenance trades.

  • Safe driving and work practices and procedures.

  • Storekeeping and inventory methods and procedures.

  • Grounds keeping and landscape maintenance.



Experience in the related field. Incumbents in this job classification are responsible for performing a variety of basic building maintenance, grounds keeping, inventory maintenance, and delivery and courier assignments. Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be experience in performing basic building maintenance, grounds keeping, and/or shipping/receiving work.


Typical Physical Requirements:

(These are typical requirements, but Lassen Family Services, Inc. will discuss and make reasonable accommodations for job candidates and incumbents with disabilities.) Sit for extended periods; frequently stand and walk; stoop, kneel, and crouch to pick-up and or move objects; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 50 lbs.; perform sustained physical work; operate a vehicle; use hand tools and power equipment; use of office equipment including computer, telephone, copier, fax, and time clock.


Typical Working Conditions

Work is normally performed in an office, building, and outdoor environments; work is performed in varying temperatures; exposure to dust, pollens, fumes, and electrical currents; incumbents are required to drive to different locations and sites throughout the service area; frequent contact and communications with other staff and the public. Availability for after-hour emergencies is also required.


Special Requirements:

  • Valid California Driver’s License and acceptable DMV record.

  • Acceptable State and FBI criminal background check.

  • Possession of, or ability to obtain, Crisis Intervention Peer Counseling (CIPC) certificate.

  • Ability to maintain continuing education requirements for CIPC training

  • Possession of, or ability to obtain, CPR certification.

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